Our Call Center will be available for any questions or enquiries you might have from monday to sunday, between 09:00 and 20:00.

You’ll be able to speak with us in Spanish or English.

If you are already a HITS customer

Reach us for free from Spain 1212

From outside of Spain (+34) 634 301 212

If you’re still not a HITS customer

Reach us for free at 800 654 321

You may also contact us through

Cost of calling to 634 301 212 is the same as a Hits to Hits call.

If your call is related to an issue in your service where we’re responsible, we will reimburse you for the cost of the call.

If you want to present a claim, besides using the previos contacts, you may also contact us directly by writing to our Social Address in Xfera Móviles, S.A.U., Avenida de Bruselas, 38, 28108 - Alcobendas (Madrid).